At Wintervee, we strive to deliver your orders accurately and efficiently. Below you'll find detailed information about our shipping options, delivery timelines, and related policies.

Shipping Destinations
We currently offer international shipping to numerous countries worldwide. Shipping costs and delivery times may vary depending on your location.

Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation. During promotional periods or seasonal sales, processing may take slightly longer.

Shipping Methods and Delivery Times

• Standard Shipping: 7-15 business days

• Express Shipping: 3-7 business days

• Priority Shipping: 2-5 business days

Please note: These timeframes are estimates and do not include order processing time. Delivery may be affected by customs clearance, weather conditions, or other factors beyond our control.

Shipping Costs
Shipping costs are calculated at checkout based on:

• Destination country

• Package weight and dimensions

• Selected shipping method

• Any applicable promotional shipping offers

Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number. You can monitor your package's progress using the tracking link provided.

Customs and Import Duties

• International orders may be subject to customs fees, import duties, or taxes

• These charges are the responsibility of the recipient

• Wintervee has no control over these fees and cannot predict their amount

Multiple Item Orders
Items from the same order may ship separately if they have different availability statuses. You will not be charged additional shipping fees for split shipments.

Shipping Address

• Please ensure your shipping address is complete and accurate

• We cannot modify addresses after orders are shipped

• Wintervee is not responsible for packages delivered to incorrect addresses provided by the customer

Undeliverable Packages
Packages that are returned to us as undeliverable will result in:

• Refund of the product cost (minus original shipping fees)

• Alternatively, reshipment at the customer's expense

Contact Us
For any shipping-related inquiries, please contact us at:
Email: wintervee@outlook.com
Phone: +852 2314 6179

We appreciate your patience and understanding regarding shipping timelines, especially during peak seasons. Thank you for choosing Wintervee—we're committed to delivering your beautiful items as quickly and safely as possible.