At Wintervee, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services.

1. Information We Collect
We may collect the following types of information:

• Personal details such as your name, email address, shipping address, and phone number when you place an order or create an account.

• Payment information, including credit card details, which are processed securely through encrypted payment gateways.

• Technical data such as your IP address, browser type, device information, and cookies when you browse our site.

• Communication records when you contact our customer service team.

2. How We Use Your Information
Your information allows us to:

• Process and fulfill your orders, manage returns, and provide customer support.

• Improve your shopping experience through personalized content and product recommendations.

• Communicate with you about orders, promotions, events, and updates (if you have opted in).

• Monitor and analyze site usage to enhance our website functionality and security.

• Comply with legal obligations and prevent fraudulent activities.

3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your data with:

• Trusted service providers (e.g., shipping carriers, payment processors) who assist in operating our website and fulfilling orders.

• Legal authorities when required to comply with applicable laws or regulations.

4. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyze site traffic, and personalize content. You can adjust your browser settings to refuse cookies, but please note that some parts of the site may not function properly as a result.

5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. All payment transactions are encrypted using SSL technology.

6. Your Rights
Depending on your location, you may have the right to:

• Access, correct, or delete the personal data we hold about you.

• Opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails.

• Restrict or object to the processing of your data in certain circumstances.

7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. International Transfers
As an international brand, your data may be processed and stored in locations outside of your country of residence, including Hong Kong. We ensure that appropriate safeguards are in place to protect your information.

9. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the effective date.

11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: wintervee@outlook.com
Phone: 852 2314 6179
Address: 8/F, One Harbourfront, 18 Tak Fung Street, Hung Hom, Kowloon, Hong Kong

Thank you for trusting Wintervee with your personal information.